Author Archive | Erik Cornelius

A Change in Perspective

One of my favorite stories is that of six blind men and an elephant – a parable wherein each man sought to understand what an elephant was by touch, and each man came away with a radically different interpretation based on what part of the elephant he happened to touch.  One man touches the elephant’s […]

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An Acquisition from Outside In

Merriam-Webster defines the word confluence as “a coming or flowing together, meeting, or gathering at one point.”  I can think of no better word to describe the end result of an acquisition, where the strengths of two organizations are united to work toward a common goal.  The absorption of one team into another is a […]

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One Small Step for a Service Team…

As you may have seen in the Wall Street Journal (http://online.wsj.com/article/PR-CO-20130507-909248.html), two of our service teams achieved certification under the Service Capability and Performance (SCP) Standards for excellence in customer service and leveraging industry best practice.  As I reflect on the experience, there are two primary thoughts that occur to me. The first thought is […]

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