Author Archive | Erik Cornelius

Speak Globally, Think Locally

If you ever find yourself thinking that you have all the answers, or if you are routinely frustrated that nobody else seems to understand what you’re asking them to do, I invite you to spend a month or two in another country – specifically one where you don’t speak the language. You may begin to […]

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Sun-Tzu and the Art of Business

I had always wanted to read Sun-Tzu’s The Art of War – a classic piece of literature that, until recently, had yet to percolate to the top of my reading list. Having now completed it, I wish I’d read it long ago for the valuable lessons it contains on business strategy. Certainly there are many […]

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A Change in Perspective

One of my favorite stories is that of six blind men and an elephant – a parable wherein each man sought to understand what an elephant was by touch, and each man came away with a radically different interpretation based on what part of the elephant he happened to touch.  One man touches the elephant’s […]

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An Acquisition from Outside In

Merriam-Webster defines the word confluence as “a coming or flowing together, meeting, or gathering at one point.”  I can think of no better word to describe the end result of an acquisition, where the strengths of two organizations are united to work toward a common goal.  The absorption of one team into another is a […]

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One Small Step for a Service Team…

As you may have seen in the Wall Street Journal (http://online.wsj.com/article/PR-CO-20130507-909248.html), two of our service teams achieved certification under the Service Capability and Performance (SCP) Standards for excellence in customer service and leveraging industry best practice.  As I reflect on the experience, there are two primary thoughts that occur to me. The first thought is […]

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