Author Archive | Erik Cornelius

A Change in Perspective

One of my favorite stories is that of six blind men and an elephant – a parable wherein each man sought to understand what an elephant was by touch, and each man came away with a radically different interpretation based on what part of the elephant he happened to touch.  One man touches the elephant’s […]

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An Acquisition from Outside In

Merriam-Webster defines the word confluence as “a coming or flowing together, meeting, or gathering at one point.”  I can think of no better word to describe the end result of an acquisition, where the strengths of two organizations are united to work toward a common goal.  The absorption of one team into another is a […]

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One Small Step for a Service Team…

As you may have seen in the Wall Street Journal (, two of our service teams achieved certification under the Service Capability and Performance (SCP) Standards for excellence in customer service and leveraging industry best practice.  As I reflect on the experience, there are two primary thoughts that occur to me. The first thought is […]

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