Archive | Service Excellence

One Small Step for a Service Team…

As you may have seen in the Wall Street Journal (http://online.wsj.com/article/PR-CO-20130507-909248.html), two of our service teams achieved certification under the Service Capability and Performance (SCP) Standards for excellence in customer service and leveraging industry best practice.  As I reflect on the experience, there are two primary thoughts that occur to me. The first thought is […]

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